Busy Brooms Terms and Conditions

By scheduling a one-time or recurring service with Busy Brooms, you are agreeing to the following terms and conditions and providing agreement to pay the amount invoiced and authorization to charge your credit card (if you have a card on file).

Quality Service Guarantee

• Busy Brooms is fully licensed and insured.
  
• Reservice Guarantee: If you are dissatisfied with a portion of your cleaning, let us know within 24 hours, and a crew will return to your home to reservice dissatisfactory areas.
  
• Please call the Busy Brooms office to report any issues.

Timeliness and Flexibility

• Approximate Arrival: Arrival time will be scheduled as a range of time when you can expect our team to arrive. Traffic, weather, and other factors may affect our arrival. We aim to be punctual but appreciate your flexibility for any slight delays.
  
• Late Arrival Notification: If we’re running more than 30 minutes late, we will let you know via a call, text message, or email.
  

Pricing/Work Time

Hourly rates are approximate and based upon a team consisting of 2 cleaning technicians. That rate includes all equipment and cleaning products needed to complete the service. Jobs are scheduled at a minimum of 1 hour per job. There are times the team may complete their routine tasks in less than one hour. More time may be scheduled if needed; however, you must contact the office to schedule extra time at least one week prior to your scheduled appointment.

• 1-Person Team: In the event only 1 cleaning technician is available, the technician may spend more than an hour working the job. No charges will be applied for up to 15 additional minutes to finish the job.
  
• 3-Person Team: In the event that a job is staffed with more than 2 cleaning technicians, the team may complete the job in less than the scheduled time. A team of 3 should complete an average hourly cleaning job in 45 minutes or less. In this event, the standard hourly rate will be charged for a team of 3 completing the work in 45 min.
  
• Any pricing discrepancies or disputes must be reported to the Busy Brooms office and not be disputed with the staff.

Additional Charges

Additional charges may be incurred if cleaning technicians require more time than initially scheduled. More time may be charged if your home is not ready to be cleaned or if a job is underestimated due to the size or condition of the home.

• PLEASE NOTE: We are not equipped to clean bug infestations; bodily fluids; extensive pet stains; or extensive grease, water, or fire damage. Additionally, we do not carry heavy-duty vacuums as standard equipment for large cleanups such as fireplaces, construction, etc. Any additional requests should be scheduled in advance. Please call the Busy Brooms office to ask about additional services and availability.
  
• If our staff does not feel safe in the home or environment, they will leave or we will remove them. If we are not able to clean the entire space due to the conditions of the property, you will still be responsible for the full cost of the cleaning.

Handling Clutter: Let’s Keep It Simple

• Pre-Cleaning Prep: Please clear any clutter from the areas you want us to clean.
  
• Clutter Policy: If a room is too cluttered, we may not be able to clean it. Please call our office to inquire about specific services like home organization services or other declutter requests.

Add-Ons for a Deeper Clean

Options: Include inside window cleaning, blind cleaning, and/or inside major appliance cleaning.

• Just give us a call to ask about additional or specific cleaning requests.
  
• Please give us at least a week’s notice to schedule any extra services that have not already been included in your cleaning.

Rescheduling, Cancellation, and Lockout Policy

• We request at least 48-hours’ notice for reschedules or cancellations. We are aware that emergency situations do happen, but please let us know as soon as possible if you would like to cancel or reschedule an appointment.
  
• Please call our office for any requests for rescheduling or canceling.
  
• Lockouts: If our staff is SENT AWAY or LOCKED OUT from your home during the scheduled appointment time, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested but ask not to be sent away during our working hours.

Pet Policy

• Please make sure pets are caged, secured in a room, or outside when you are not home.
  
• Discuss any exceptions for friendly/unaggressive pets ahead of time with Busy Brooms management.
  
• Lockout fees will be charged if teams are unable to enter due to an aggressive pet or pets loose in the home.
  
• Our teams have full discretion to determine if a pet is friendly or aggressive.

Inclement Weather: Safety First

• We prioritize the safety of our staff. In extreme weather, we may reschedule your cleaning (if necessary).

SMS Disclosure

Please note that, subject to end-user opt-in, Busy Brooms will periodically send SMS text links, receipts, appointment reminders, order alerts, account notifications etc.

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP.

Visit https://www.busybroomsky.com/privacy-policy for privacy policy 

Access & Security: Your Trust is Our Priority

• Key Security: We keep your keys safe and unidentified for security purposes.
  
• Alarm Systems: Please inform us about any necessary alarm settings.
  
• Closed Door Policy: If doors are closed, teams are advised not to enter a room without permission.

Please call or email our office with question or concerns or to learn more about the services we offer.